TERMS AND CONDITIONS

1. About us
   1.               Organisation details. The Community of Carthusian Monks of St Hugh’s Charterhouse (we and us) is located at St Hugh’s Charterhouse, Henfield Road, Partridge Green, Horsham, West Sussex RH13 8EB United Kingdom. We operate the website https://www.parkminster.org.uk. We are not registered for the purposes of VAT.
   2.               Contacting us. You can contact us via email at [email protected], or, by using the general enquiries contact form on the website link above. How to give us formal notice of any matter under the Contract is set out in clause 14.2.

2.                   Our contract with you
   1.               Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
   2.               Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
   3.               Language. These Terms and the Contract are made only in the English language.
3.                   Placing an order and its acceptance
   1.               Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
   2.               Accepting your order. After you place an order, your card is charged immediately. You will receive an email containing an order summary and a receipt and this will confirm our acceptance to you (Order Confirmation). The Contract between you and us will only be formed when we send you the Order Confirmation.
   3.               Order Dispatch. You will receive a further, second email (Dispatch Confirmation) when the Goods are dispatched, which shall usually be within three (3) working days of the Order Confirmation. Goods are usually sent via 1^st Class Royal Mail post.
   4.               If we cannot fulfil your order. If we are unable to supply or deliver to you the Goods for any reason, we will cancel the order and inform you of this by email. We will refund you the full amount including any delivery costs charged.
4.                   Our goods
   1.               The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
   2.               Although we have made every effort to be as accurate as possible, because some of our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
   3.               We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5.                   Return and refund
   1.               You may cancel the Contract and receive a refund for the Goods and the delivery costs, if you notify us as set out in clause 5.3 before the Dispatch Confirmation is sent.
   2.               To cancel the Contract, you must contact us at the details contained in Clause 1.2. If you are emailing or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
   3.               If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods and delivery costs.
   4.               If Goods have been dispatched to you then you can cancel the contract within 7 days of delivery. If Goods have already been delivered to you before you decide to cancel the Contract, you must return the Goods to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. In both circumstances, you can send the Goods back to us at your expense to our address in clause 1.1 for a refund of the original charged amount.
   5.               However, this cancellation right does not apply in the case of sealed Goods for example, DVDs, CDs, sealed books or sealed audio or sealed video recordings or sealed computer software, once these Goods are unsealed after you receive them.
   6.               Please note that all refunds are made to the card originally charged.
6.                   Delivery, transfer of risk and title
   1.               Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.
   2.               Delivery is complete once the Goods have been delivered at the address set out in your order and the Goods will be at your risk from that time.
   3.               You own the Goods once we have received payment in full, including all applicable delivery charges.
   4.               If we fail to deliver the Goods, we will refund for the Goods including the delivery costs.
7.                   International delivery
   1.               We deliver to countries outside of the United Kingdom (International Delivery Destinations). However, there are restrictions on some Goods for certain International Delivery Destinations, so please review the information carefully before ordering Goods and if there are issues with International Delivery Destinations, we shall cancel the order in accordance with clause 6.4.
   2.               If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. 
   3.               You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
   4.               You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
8.                   Price of goods and delivery charges
   1.               The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.4 for what happens if we discover an error in the price of Goods you ordered.
   2.               Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
   3.               The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
   4.               The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
   5.               We sell a number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
9.                   How to pay
   1.               You can only pay for Goods using a debit card or credit card.
   2.               Payment for the Goods and all applicable delivery charges is in advance.
10.          Manufacturer's guarantee. Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.

11.               Our warranty for the goods
    1.           The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
    2.           Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
    3.           These Terms also apply to any repaired or replacement Goods supplied by us to you.
12.               Our liability
    1.           References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    2.           Our liability in relation to this Contract shall not exceed the total cost of the Goods.
    3.           Nothing in these Terms limits or excludes our liability for:
       1.           death or personal injury caused by our negligence;
       2.           fraud or fraudulent misrepresentation;
       3.           breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
       4.           any other liability that cannot be limited or excluded by law.
13.               Events outside our control
    1.           We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    2.           If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
       1.           we will contact you as soon as reasonably possible to notify you; and
       2.           our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    3.           You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
14.               Communications between us
    1.           When we refer to "in writing" in these Terms, this includes email.
    2.           Any notice given under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid 1^st Class post or other next working day delivery service, or email.
    3.           A notice is deemed to have been received:
       1.           if delivered by hand, at the time the notice is left at the proper address;
       2.           if sent by pre-paid 1^st Class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
       3.           if sent by email, at 9.00 am the next working day after transmission.
    4.           In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    5.           The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
15.               General
    1.           Assignment and transfer. We may assign or transfer our rights and obligations under the Contract to another entity by posting on this webpage if this happens.
    2.           Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
    3.           Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
    4.           Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5.           Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    6.           Governing law and jurisdiction. The Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.